"The most important thing in communication is to listen to what isnt being said"

A big part of my job is to listen.

If I ask a question such as "how do you feel about that?"... then I really have to listen to the answer. Its very important to work out what the answer really means.

I try very hard not to say...."dont worry, it ll be okay".

I think more and more that we all just want to be heard....to off load our stuff...and to be listened to.